Steps to Fix WiFi Connected No Internet Access Problem

Steps to Fix WiFi Connected No Internet Access Problem

WiFi/Internet has been an essential requirement of daily life and work. Sometimes Internet connection problems can bring us much inconvenience.

Some of you may encounter this internet connection issue: WiFi connected but no internet access. What’s the problem? How to fix it? You can check the 6 steps below.

Step 1. Restart Computer, Restart Router/Modem

At first, you can check whether other devices can connect to the Internet or not.

If other devices have Internet connection, then you can try to restart your computer to see if it can fix WiFi connected but no internet access error. You can click Start -> Power -> Restart to reboot your computer.

If other devices also can’t connect to the Internet and restarting computer didn’t fix no internet connection error. You can continue to reboot your modem and router. You can simply pull the power plug from your router and modem, after several minutes, you can plug the power again and check if there is an Internet connection.

Step 2. Run Windows Internet Connections Troubleshooter

If other devices can connect to the Internet but your Windows 10 PC doesn’t have an Internet connection, you can run Windows Internet connections troubleshooter to see if it can help fix this error.

  • You can click Start -> Settings -> Update & Security -> Troubleshoot on your computer.
  • Then click Internet Connections in the right pane and click Run the troubleshooter icon. Windows will automatically search and fix detected problems with the connection to the Internet or to websites.
internet connection troubleshooter

You can also right-click the network icon on the toolbar of your computer and select Troubleshoot problems, and Windows will automatically look for Internet connection problems and fix them.

Step 3. Update Network Adapter Driver

Outdated or corrupted network adapter driver may cause the WiFi connected but no Internet problems. You can easily update your network adapter driver on Windows 10 by following the instructions below.

  • You can click Start, type device manager, and select the best-matched result Device Manager to open Device Manager on Windows 10.
  • Next you can click Network adapters to expand it, and right-click your network device and select Update driver option.
  • Then you can select Browse my computer for driver software option. Windows will start searching your computer for the latest available driver of your network adapter.
update network adapter driver

After that, you can check if your Windows 10 PC can connect to the Internet now, if not, continue to take other steps below.

Step 4. Flush DNS, Renew/Reset TCP/IP

All your recent visits to websites will be stored in a DNS cache and it can load your requested web pages quickly next time. Sometimes “WiFi connected no Internet access” problem can be caused by corrupted or conflicted DNS cache. You can easily flush the DNS cache with the following command to solve WiFi connected but no internet error.

You can also try to renew or reset TCP/IP by using NetShell utility and reset your network with Netsh Winsock Reset to fix Internet connection problems. Check the operation below.

At first, you can press Windows + R, type cmd, press Ctrl + Shift + Enter at the same time to open Command Prompt Windows 10 and run it as administrator.

Then you can type the command lines below to flush DNS, renew/reset TCP/IP, and reset network. After each command line, you should press the Enter button to execute the command.

  • ipconfig /release
  • ipconfig /all
  • ipconfig /flushdns
  • ipconfig /renew
  • netsh int ip set dns
  • netsh winsock reset
  • netsh int ip reset (type this command line if you want to reset TCP/IP settings to default.)

Step 5. Reset Your Router

When you are facing the Internet may not be available issue, you can also perform a router reset.

You can unplug the power connector on your router, after a few minutes, you can plug in the power connecter again. This would do a soft reset of your router.

You can also perform a hard reset of your router and reset your network to its factory settings. But please be aware that it would also reset your network name and password. You can press and hold the Reset button on your router and release it after about 30 seconds to reset your router.

After resetting the router, you can check whether the Internet can be connected and working well.

Step 6. Dial to Your Internet Service Provider

If you tried everything but the “WiFi connected no Internet access” problem still exists, you can call your ISP, the Internet Service Provider, to consult them for solutions.


By following the 6 steps above, hope the Internet not working but connected problem can be fixed. If you have better ways to fix WiFi connected but no internet Windows 10, you can share with us.